FAQ

What is the Mystery Motel?

The Mystery Motel is Ottawa’s newest escape room adventure!

Players follow a story that begins in the 1920s where a prominent guest of the motel disappeared along with a priceless diamond in her possession.

Fast forward to the present day where a twisted games master has rigged the rooms in the motel to contain puzzles which lead guests through the motel’s storied past, and test the limits of the human psyche.

While guests work to escape the rooms in the motel in less than 45 minutes, they compile evidence that will lead them on a hunt through the city to solve the larger mystery of the illustrious “rose” diamond and its missing owner.

Getting Here

  • What are your business hours?

    Thursday 4:30pm - 11:30pm
    Friday      2:30pm - 11:30pm
    Saturday 10:30am - 11:30pm
    Sunday   10:30am - 11:30pm

  • Is parking available?

    Street parking is available in the market and York street in front of our building. The cost $3.00/hour and is free in the evening (after 5:30PM) as well as on Saturday and Sunday.

    Paid parking is also available in the Byward market at various lots. More info on parking.

  • Where is the entrance?

    Our entrance is located on the West side of the building at 41 York Street. The alley way to approach the main entrance is just left of Kinki Sushi.

  • Is Mystery Motel wheelchair accessible?

    Although not officially accessible, our location has elevator access. Each escape room presents unique obstacles, though none make any room inaccessible.

    The dimensions of our door frames are as follows:

    Elevator: 36"
    Bathroom: 28"
    Escape Rooms: 33"

Accommodations

  • How old do I have to be to participate?

    The Mystery Motel is recommended for guests 16 and older.

  • Do you have a lounge area?

    Our pre-experience lounge spaces are comfortable, but space is limited. As such, please aim to arrive no more than 30 minutes before your experience, but no less than 15 minutes before your experience.

    If you would like to enjoy the Byward market while waiting, we recommend the following businesses:

    Coffee & Tea:
    Origin Trade Coffee House and Lounge - 111 York st

    Tavern / Pub:
    The Cheateau Lafayette - 42 York st.

    Restaurants:
    The Lookout Bar - 41 York st, 2nd Floor.

  • Our group is less than 6 people? Will other groups be booked with us?

    Yes. Making new friends is always fun. Each room holds up to 6 people, therefore if you have a group of 4 people, it is possible that 2 more may book in with you. If you book 6 people to reserve the space, and then only show up with 4 people, you will be charged for the extra 2 spaces unless notify us 24 hours before your reservation date.

  • Admission

    Admission to the Mystery Motel is $21.00 + tax per person, per room.

    If you would like to change the time of your experience, please contact us ASAP at concierge@mysterymotel.ca.

  • Do you offer gift certificates?

    Mystery Motel specific gift cards are coming soon. In the meantime, check out the gift cards available from Escape Manor

    If your sights are set on Mystery Motel specifically, please contact us, using our contact form.

  • Do you offer food or beverages?

    Currently we do not offer food or beverages. If you're looking for something a little more we recommend:

    Coffee & Tea:
    Origin Trade Coffee House and Lounge - 111 York st

    Tavern / Pub:
    The Cheateau Lafayette - 42 York st.

    Restaurants:
    The Lookout Bar - 41 York st, 2nd Floor.

Reservations and payment

  • How can I make a reservation?

    Online using our booking system.

  • What are your forms of payment?

    We accept cash, credit and VISA-Debit cards.

  • What is the maximum group size?

    Each room can be booked for up to 6 people

  • How can I reschedule or cancel?

    Use our contact form, select the location of your booking, choose "Cancellation" as your purpose, and specify the date and time of booking in the message field, and we will take care of it for you.

  • How early should I be for my reservation?

    Please aim to arrive no more than 30 minutes before your experience, but no less than 15 minutes before your experience.

  • What if I am already booked for a date and I want to change it for an earlier slot that has opened?

    Book the new time and cancel your original booking using our contact form. Don't forget to specify the date and time of your original booking.

  • There are no spots online. You guys are fully booked but I want to escape NOW! What do I do?

    Things are always changing at the Mystery Motel. New time slots, cancellations, increased hours etc. Sign-up to our VIP club on our website to get advance notice of new openings, and keep an eye on the booking page, you never know what might pop up.

  • How do I get on the WAITLIST?

    Use our contact form, and select "Waitlist" as the purpose. Let us know which location you wish to play in the message field. Each week we send out an email on Tuesday night with new openings for the upcoming week.

Do you still have questions?

Please contact us, and we will get back to you within 24 hours, Monday to Friday.